Frequently Asked Questions

Your card will be charged for the items with the Glow Box Edit after you have reviewed the products and looks of what you’d like to purchase, then you will purchase the items you’d like to receive in your Glow Box.

For the Glow Box Edit, yes you will be charged for the items you have chosen to receive prior to receiving the items.

Yes, you will still be charged for the Styling Fee even if you decide not to purchase/keep any items simply because the Stylist has already done the work for you to personalise your Edit.

No, you do not have to buy everything in your Glow Box Edit. You decide what you’d like to try prior and if you don’t like it or item doesn't fit just let your Stylist know so we can assist you with a new size or colour (if applicable and available). Or simple return for a refund if you just don’t like it. Don’t forget to give feedback to your Stylist regarding all items.

You will have 5 days to decide what to keep and return.

Please let your Stylist know about your situation, we may be able to assist you.